0343 658 0212

call us: monday - friday: 8am - 7pm
saturday: 9am - 5pm

About us

Avios travel insurance is arranged and administered by ROCK Insurance Group, the proud winner of the Travel Trade Gazette's "Travel Service Provider of the Year 2010". Avios is dedicated to providing the best value for money travel insurance on the market today.

Founded in 2001, ROCK's promise is value for money travel insurance, without compromising the cover and as a result ROCK have insured in excess of 5 million customers. ROCK's online booking service is simple and secure. Should you wish to speak to someone about your requirements, then our UK call centre travel insurance experts are ready to take your call.

ROCK are consistently reviewing their policies and cover to ensure the very best deals and above all are passionate about providing the for our customers. Whether a seasoned traveller or a once a year sun seeker, we strive to find travel insurance that you can tailor for cover you can trust.

About the Underwriter

Benefits under this policy are provided by EUROP ASSISTANCE S.A, a French stock corporation, regulated by the French Insurance Code, having its registered office at 1, promenade de la Bonnette, 92230 Gennevilliers, France, registered in the Register of Commerce and Companies of Nanterre.

(Reference number 451 366 405) acting through its Irish office (trading as EUROP ASSISTANCE S.A., Irish Branch) whose principal establishment is located at 4th Floor, 4-8 Eden Quay, Dublin 1, D01N5W8, Ireland, registered in the Irish Companies Registration Office under number 907089.

Europ Assistance S.A. (trading as Europ Assistance S.A. Irish Branch) is regulated in France by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) of 61 rue Taitbout, 75436 Paris Cedex 09, France. Europ Assistance S.A. Irish Branch conducts business in Ireland in accordance with the Code of Conduct for Insurance Undertakings published by the Central Bank of Ireland.

Medical Emergency Assistance

Contact Global Response on 00 44 (0) 343 658 0342.

Important Information About Your right to complain

Avios always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager
Avios Travel Insurance
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

Avios Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

At Avios we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4 567


Who regulates Avios?

Avios Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority. The FCA number for Rock is 300317 and this can be verified by checking the FCA website at: https://register.fca.org.uk, please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768.

No additional fees will be charged for our service. All you are required to pay is the insurance premium.

You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

We collect and hold insurance premiums as agent of the insurer.

You are responsible, on an ongoing basis, for providing us and/or your insurers with full and accurate disclosure of all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. Further details about compensation scheme arrangements are available from the FSCS.

You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.

All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;

  • you are resident in the United Kingdom;
  • you are no more than 115 years of age for Single Trip and 75 for Annual Multi-trip policies;
  • you are no more than 70 years of age when adding the winter sports option;

Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.

If after purchasing a policy you should find it does not meet your requirements you have 14 days from the date of issue to cancel the policy. If you do decide to cancel, your money will be refunded in full, provided you have not already travelled, no claims have been made or incident likely to give rise to a claim has arisen.