0343 658 0212

call us: monday - friday: 8am - 7pm
saturday: 9am - 5pm

Contact us

For all queries that are not of a claims and assistance nature or to purchase a travel insurance policy on the phone, please contact us:

Email: aviostravelinsurance@rockinsurance.com

Telephone: 0343 658 0212
Monday to Friday 8.00am to 8.00pm,
Saturday 9.00am to 5.00pm

Or write to us at:
ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Medical Emergency Assistance

Contact Global Response on 00 44 (0) 343 658 0342.

Claims

Contact Global Response on 00 44 (0) 343 658 0345

Important Information About Your right to complain

Avios always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager
Avios Travel Insurance
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

Avios Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

At Avios we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4 567